QUALITY: NON NEGOTIABLE IN OUR POLICIES, PROCESSES & PEOPLE
Our team's compliance with our company policies and processes is non-negotiable. With ongoing review and oversight, this ensures all work is performed safely and to a high standard which results in quality deliverables for our clients.
QUALITY
Our Quality Management System (QMS) encompasses every part of our operations to ensure we consistently provide a high standard of service that satisfies our clients' needs. Seam's QMS is designed to satisfy the requirements of AS/NZS ISO 9001.In a profession that understands the importance of precision, our quality systems for both field and office are structured to produce consistency of results. Our quality targets and objectives are measurable and regularly reviewed and monitored by our management team. Our goal is to prevent problems, rather than correct them.Our Quality Management System includes:
- Comprehensive Company Inductions and Employee Handbooks
- Operations Manual containing definitive office and field procedures and standards
- Best Practice Surveying Standards for Mining & Construction
- Survey Standards aligned to Recognised Standards & Legislation
- "Survey Manager Program" - In House Project Quality Control
HEALTH & SAFETY
- consulting with our staff in decisions that may affect health and safety;
- providing a safe environment for all workers and visitors to our workplace;
- providing and maintaining buildings, equipment and plant in safe working condition;
- supporting the ongoing training and assessment of workers;
- developing, implementing and monitoring safe work practices;
- continuously improving the standards of health and safety in the workplace;
- managing risks in the workplace; and
- providing information, instruction and supervision.
ENVIRONMENTAL
OUR EMPLOYEE CODE OF CONDUCT
As a member of SEAM Surveys Pty Ltd, your commitment to our Code of Conduct and achievement of these objectives is essential for the company's growth and success.
CLIENT RELATIONSHIP
- Always remember, "If we don't look after the client, someone else will"
- Work towards creating a climate of mutual trust in all activities
- Actively seek opportunities to improve overall performance Surveys and its clients
- Promote a friendly professional working relationship between SEAM Surveys and its clients
- Exceed expectations of our clients and provide a valuable service
SAFETY / ENVIRONMENT
- Our company target is zero safety or environmental incidents
- Be alert for potential hazardous situations
- Take corrective action on all hazardous situations
- Have a zero tolerance for unsafe behaviours
- Strive to minimise harmful impacts on the environment
- Make yourself aware of and abide by the client's and our health & safety requirements
QUALITY
- Take pride in the quality of your work and strive to provide the highest standard
- Comply with Company Quality Processes
- Be accountable for personal conduct and work
- Lead by Example
- Take pride in your appearance (dress / vehicle / work area)
PEOPLE
- Communicate openly and effectively
- Be considerate of other people's time and understand their priorities
- Respond to requests in a timely manner
- Respect others and treat them fairly
- Be honest & trustworthy
INNOVATION
- Embrace technology
- Participate in internal and external training sessions
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